Outstanding public service from security personnel

  • Letters
  • Friday, 19 Jul 2019

RECENTLY I had a very pleasant experience with two security personnel at Universiti Malaya Medi­cal Centre.

I had accompanied my wife to the hospital; on the way back, I realised that I did not have my rather expensive handphone with me. Quickly, I returned to the hospital and retraced the steps I had taken earlier. Inquiries at many places were all in vain. I resigned myself to the reality that I had lost the phone.

However, a few days later I received a call from a Sgt Mohd Hanis Che Din of the hospital’s security department. It was about my phone. I told Sgt Hanis that I did lose a phone at the hospital on July 10. This matched the date a phone was surrendered to the security department by a kind soul. After some probing questions, Sgt Hanis was satisfied that I was the rightful owner of the phone.

He advised me to collect the phone from the security office. When he realised that I was not very familiar with the location of the security office, however, he volunteered to deliver the phone to my home.

And sure enough, about three hours later, he and Constable

Wan Mohd Fazli were at my door with the phone. After a few more questions, he was satisfied that I was the owner. He then handed the phone to me in exchange for a written acknowledgement of receipt.

Needless to say, I was completely taken aback by the turn of events. I had resigned myself to the fact that the phone was lost. As the phone had a security lock, it was of no help to the security personnel in their search for the owner. Nevertheless, they succeeded in identifying me as the owner and, more importantly, took the trouble to deliver the phone to me at my home.

It is both an outstanding example of police investigation and dedicated public service. They are a credit to the hospital’s security department.

Their behaviour speaks well of Universiti Malaya Medical Centre and its personnel. I want the public to know of my experience with these two auxiliary policemen through this letter of appreciation.


Kuala Lumpur

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