An answer to doubters of our healthcare system

  • Letters
  • Tuesday, 09 Jul 2019

THESE are my observations when I was warded in the Seremban General Hospital – specifically in ward 7A (third class) – between June 26 and 30. I was a cardiac patient.

It was about 10.15am. A young Malay staff nurse on duty who rushed to my car ( driven by my son) outside the Emergency Department with a wheel chair must stand out for mention. She is a real nightingale who brings a good name to the nursing profession. She immediately did my ECG.

The doctors in the Emergency Department on June 26 were hands-on. Their service was superb. The caring and skillful nature displayed to me was praiseworthy. They were meticulous in their assessment and evaluation. Kudos to a particular young woman Indian doctor (a specialist) who spent time in her diagnosis. She was a true ambassador of the hospital, representing it with vigour, spirit and nobility.

The five days I was treated in the ward can be best described as a time not to be forgotten. All the staff, doctors, nurses and food servers, were polite, compassionate and outstanding in their service.

I saw no distinction between the different classes. Hygienic surroundings, clean toilets and constant change of bed sheets (when necessary) are highlights that cannot be ignored. There was no disparity in the standards of service when comparing the third class with the first and second classes.

My stay was memorable and an experience that ought to be repeatedly mentioned to all scoffers and doubters of our health service providers.

I believe the hospital here in Seremban stands head and shoulders above other hospitals in the country. My congratulations to the medical superintendent for ensuring that high standards are continually met and pursued.

Lastly, keep up the excellent work and we look forward to hitting even higher scores in serving the people.



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