I VISITED the Pos Malaysia office in Jelutong recently to renew my motor insurance. It turned out to be a disappointing experience.
I had forgotten to renew my insurance and Pos Malaysia was my last resort. I had only two working days before the insurance expired and I didn’t want to risk being hauled up for committing a traffic offence during my Hari Raya travels.
I only wanted to renew the insurance but the post office staff “generously” threw in two life insurance policies for the drivers covered by the motor insurance without asking if I wanted them.
My wife had the same experience more than a year ago at this same branch but I had forgotten about it until I paid and saw the receipt. I have to contact the insurance company now to cancel the policies. If this practice is not against any current law, then it should be.
The total cost for the policies exceeded RM1,100 and, to my surprise, I was asked to pay in cash. At a time when usage of e-wallets is getting popular, Pos Malaysia does not even accept credit cards as a mode of payment.
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