I WOULD like to say a big thank you to Frustrated Assist User for raising the issues faced by employers and human resources personnel in using the Social Security Organisation’s (Socso) Assist portal, “Socso portal needs to be more user-friendly” (The Star, May 16).
Before Assist was introduced, there was the iPerkeso portal which, in my opinion, was a more usable system. It totally baffles me that Socso would waste so much of its contributors’ money to come up with a new system which has turned out to be several steps backward compared to the iPerkeso system which it has abandoned.
As a stakeholder, I fail to see the purpose of Assist when iPerkeso did the job reasonably well. Complaints about Assist have been falling on deaf ears and I wish the minister in charge would pay more attention to what is going on in Socso.
Unlike the EPF, there appears to be a serious lack of accountability by Socso towards stakeholders (contributors and employers) as no annual financial reports are issued.
ANOTHER FRUSTRATED ASSIST USER