Delivery by PosLaju needs to be improved


  • Letters
  • Wednesday, 17 Apr 2019

RECENTLY, I ordered an item online which was to be shipped by PosLaju. When I arrived home a few days later, I saw the “dreaded” slip from PosLaju stating that an attempt had been made to deliver the package but no one was around to receive it. I say dreaded because it’s not the first time this has happened to me.

Why can’t the PosLaju personnel call before delivering the package? Most courier services send a text message or call the customer to provide the estimated time of delivery to ensure that someone is around to receive the package.

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