WE refer to the letter “Questions on policies of Touch ’n Go” (The Star, Nov 16). On behalf of Touch ’n Go Sdn Bhd (TNGSB), we would like to thank the reader for bringing this issue to our attention. We would also like to apologise for the inconvenience experienced by the customer.
A Touch ’n Go card has a lifespan of 10 years and its expiry date is printed on the back. If a card has reached its expiry date, customers can visit the nearest Touch ’n Go customer service counter where a new card will be issued. The balance in the existing card would be transferred into the new card.
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