REFERRING to the report “JPJ to warn car owners to replace faulty Takata airbags, ignoring it may lead to a summons” (The Star, June 5), as a car owner, I would like to hail the efforts of the Road Transport Department (JPJ) and Transport Minister Anthony Loke to settle the problem. However, I would like JPJ and the Transport Minister to find out the causes of the delay in replacing the faulty airbags.
I would like to share my personal experience in the process of replacing the faulty airbags. It began more than a year ago when I received a letter from the car company instructing me to make arrangements for the replacement. I immediately contacted my car dealer and was shocked at being told that there was no stock available. I was told that I would be contacted when the stock arrived but I waited for many months and there was no news from the dealer. When I contacted the car dealer again, I was given the same answer.