Passengers decide if taxi services live or die

IN April 2015, the Land Public Transport Commission (SPAD) launched a mobile application called MeterOn to provide regular cab users access to the taxi driver’s information, track the journey, estimate the fare, rate the service, send out SOS alerts or report the driver.

MeterOn covered about 80% of the total 65,000 metered, non-metered and airport taxis in Peninsular Malaysia. Had the majority of taxi passengers used this mobile app or one of the 20 taxi apps available to hail a ride, good behaviour would have become second nature to most cab drivers.