Poor courier service is not a joke

JOHNNY Lee’s letter (The Star, Dec 9) is so telling of the tidak apa attitude of courier companies to the recipients. I had a similar annoying experience last week with Poslaju and Airpak Express.

As I was not at home when the deliveries were made, they left messages for me to call them (a telephone number was provided) to arrange for a second delivery at a convenient date.

For the next two days, I called these two companies repeatedly but no one picked up the phone. And when I finally managed to get through, the calls were cut off.

I had been asked to arrange for another delivery but if my calls were not picked up, how could I inform them? Was this some kind of joke?

In desperation I decided to call the supplier directly to inform them of the ridiculous situation and requested that they urgently contact the courier companies to deliver the items on an appointed date. And only because of this were the items finally delivered.

I’d like to know what Poslaju and Airpak Express have to say about such a service.


Petaling Jaya