PosLaju should review its client charter to fulfil pledge

I PURCHASED an item from Kuala Lumpur through the Internet, and it was posted to me via PosLaju on March 16, 2015.

After checking the status of my shipment on March 18, I went to the PosLaju headquarters in Larkin, Johor Baru to collect the parcel, knowing that PosLaju should have already delivered it if they were following their client charter.