THE Land Public Transport Commission (SPAD) requires all commercial vehicles to display SPAD’s hotline number 1-800-88-SPAD (7723).
On July 4 last year, SPAD issued a circular making it mandatory for express and excursion buses to also display the operator’s phone numbers inside and outside the vehicle.
Understandably, this has caused much consternation among bus companies, particularly those who are tasked to be on standby round the clock to receive complaints.
Owners of smaller businesses are usually hands-on and would personally handle such calls but for bigger operators, a staff is normally assigned for the unenviable task.
It is common for seniors to delegate but officers handed the responsibility must have authority over the drivers otherwise instructions over the phone would not be heeded.
Apart from generous hardship allowance for being on standby 24/7, these officers should also be given counselling to better cope with the stress.
They would feel better when convinced that they are playing a vital role to save lives.
Concerned members of the public may take the trouble to complain to SPAD upon seeing a commercial vehicle being driven dangerously.
But it would not slow down a speeding bus unless someone contacts the driver or immobilise the vehicle to prevent a possible accident from happening.
It would be up to the bus companies to devise a safe and effective system as timely intervention is necessary upon receiving a complaint from the public or passenger.
As such, the Malaysian Association of Tour and Travel Agents (MATTA) is fully supportive of SPAD’s initiatives to raise safety standards for excursion buses.
Ground Transportation - MATTA
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