Hospital explains delay in endoscopic procedure

I REFER to the letter “Muar GH has to buck up” (The Star, May 12). The writer complained that his mother had to endure six hours to complete a simple endoscopic procedure in Muar Hospital on May 10 and after paying a RM20 service fee.

I would like to explain what actually happened on that day. The patient, a 76 year-old woman was registered as number five on the list of 12 for endoscopic procedure at about 8.30am. The first case was called at 9.20am and the procedure was completed at 9.50am. This was followed by the second and third case which ended by 10.30am.