Unethical practice of private hospital


  • Letters
  • Wednesday, 28 Apr 2010

I WANT to highlight the unethical and criminal practice of a private hospital in cheating patients and insurance companies.

The modus operandi is to add articles or drugs into patients’ bills which are being paid by medical insurance companies even though the patients do not use them. The patients do not check the items in the bills or even if they check them, they do not know whether they used them or not, so they do not complain.

They also do not complain because the bills are paid by insurance companies.

The insurance companies do not complain because they do not know about it and that is why they target patients whose bills are settled by medical insurance companies.

Is there anyone out there who knows whether there is an association of medical insurance companies we can complain to in order to strike out this particular hospital from the panel of hospitals on their list?

Are there also government agencies we can complain to? Is there a board of accreditation or something like Malaysian Society for Quality in Hospitals? How do we contact them?

CONSUMER,

Kuala Lumpur.

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