AIRPORTS around the world play a crucial role in uplifting the image of a country and its tourist industry.
Hence, when a tourist steps into Malaysia, it is indeed very important for him to have a great feeling about our country from the impression he gets of the airport.
Recalling my travelling experiences to various parts of the country by air, I would like to congratulate the management of the Senai Airport for providing great customer service to all air travellers arriving at or taking off from the airport.
The airport not only has a totally new look but has also introduced substantial amounts of value-added services, such as free porter service, affordable feeder buses, secure car parks, friendly and pretty customer service personnel, and more.
On one occasion, when I was travelling from the City Lounge managed by the airport in Johor Baru to the airport, I was a little confused over the feeder bus service.
However, I was personally guided by airport terminal general manager Kennedy Ayu and his customer service assistants on how to get to the airport safely.
It was a very positive and motivating gesture for the top management to so willingly get down to the ground to help.
Senai Airport has set a good standard for our service industry. The services it provides are indeed a good example for other service sectors in the country to follow.
The success of our service industry will determine the growth of our nation and help us achieve our vision.