Unhappy with insurance company over accident claim


  • Letters
  • Saturday, 22 Jan 2005

I FEEL that I have been shortchanged by my insurance company, and have no doubt that others have had similar experiences.  

This is the second time it has happened to me. 

I had taken out a comprehensive accident insurance policy on my car for RM60,000. 

Three months ago, I was involved in a rather nasty accident (with no third party involvement) resulting in my car overturning. 

I followed the usual procedures and submitted my claims. My workshop submitted a damage assessment of RM87,000 and two other parties, including the car manufacturer, stated that the car could not be restored for the insured sum.  

The insurance company, however, offered me a sum of RM38,000 for restoration, and this after more than two months. When contacted, the insurance company was ill-informed about my case and highly unhelpful, just asking me to submit an appeal. 

What does one do in such a situation? Is there a body to which the insurance company can be reported?  

 

SHORTCHANGED, 

Muar. 

(via e-mail) 

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 1
Cxense type: free
User access status: 3
   

Next In Letters

Commission must act against manipulators
Make climate change part of curriculum
Human kindness is blind to colour and creed
Public sector plays critical role
Fighting corruption while upholding the rule of law
Roadblock at Subang exit a major hassle
Duty-bound to protect wildlife
Allow students time under the sun
Challenging the moral high ground
Asean must step up to protect Myanmar’s children

Stories You'll Enjoy


Vouchers