OVER the years I have been dealing with the passport division of the Immigration Department located at Komplex PKNS Shah Alam.
My latest experience with this division was last week. This is one division which has seen a remarkable increase in proficiency and customer service.
It now takes only a day to get a new passport and most of all it has been a very pleasant experience when all the officers that I dealt with at the counter handled the process in a most professional and courteous manner.
Congratulations to the leadership and staff. Keep up the good work attitude. You are a role model for other government departments.
Did you find this article insightful?