In a quandary after car towed to workshop


  • Letters
  • Sunday, 07 Mar 2004

I WAS recently involved in a road accident and engaged a tow truck to tow my car to a workshop because my radiator was leaking.  

My car is now in the workshop and I have been given a quotation of slightly less than RM2,000 for the basic repairs, which does not include the radiator and air-conditioning system.  

As my car is only covered under third party insurance, I appealed that the quotation be more reasonable. I even offered to provide some of the spare parts as this would reduce the repair bill. 

The workshop supervisor refused as apparently this was against their policy. As an example, they are charging RM120 for a car battery, which I can get for RM85 elsewhere.  

I was also told that if I decided to take the car elsewhere, there would be a minimum charge of RM500 – again, a company policy. 

Can the workshop refuse to allow me to buy spare parts to reduce my repair costs?  

Can it charge a minimum towing fee of RM500? I was told by the workshop that this is the standard fee applicable everywhere. 

 

UNFORTUNATE VICTIM 

Subang Jaya, Selangor  

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