Inefficient MyKad application process


  • Letters
  • Monday, 22 Dec 2003

I REFER to your report, “To Brunei with MyKad”, (The Star, Dec 18). The Government’s effort to fully utilise MyKad is laudable. 

According to your report, MyKad currently has seven applications – identification card, driving licence, international passport information, health information, e-case and automated-teller machine services, Touch ‘n Go service and Public Key Infrastructure.  

I also saw some banners in my local registration department regarding the multiple uses of MyKad when I went there to change my identity card to MyKad earlier this month. 

Having done a paper regarding the immense potential of the smart card infrastructure during my undergraduate studies, I was eager to hop onto the MyKad bandwagon. 

When I asked the officer at the counter on the procedure to include my driving licence and international passport in my MyKad, she said it could not be done at that registration department. 

Was I surprised! My curiosity was piqued when I read your report quoting Registration Department director-general Datuk Wan Ibrahim Wan Ahmad as saying that to include passport details MyKad holders need to come back to the nearest registration department so that the information could be inserted into their smart card. 

I was trying to save the registration department the hassle by trying to get my driving licence and passport details into MyKad on registration instead of doing it later. Is that a bad thing?  

Furthermore, I have heard of accounts where people had to wait for six months for their MyKad due to finger-printing errors. I was told of the possibility of my application being delayed because of this. 

Shouldn’t there be a way to determine the usability and validity of the fingerprints obtained, on the spot at the local registration department instead of shuttling an individual’s MyKad application back and forth from Kuala Lumpur to the local registration department? 

The current procedure is neither effective nor efficient.  

When the immigration department is able to produce an international passport in three days, why is it that it takes two (according to the receipt issued to me) to six months to issue a MyKad?  

 

Y.L., 

Butterworth. 

(via e-mail) 

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