I am a 67-year-old pensioner undergoing treatment at the Medical Outpatient Clinic in Hospital Aminah Johor Baru for the past two years.
As usual, I had to get up at 5.30am to be in the hospital by 7am. After obtaining my number at 8am, I waited for my turn.
It was a long wait as there were more than 100 other patients waiting with me. I had to wait until 1pm before my number was called
The doctor who treated me looked stressed out but gave me a smile the instant he saw me.
He shook my hand and introduced himself. He asked how I was coping with my illness and went on discussing in detail my treatment plan.
He encouraged me to ask questions which were always answered in a swift, non-hesitant and professional way. He was very jovial during his conversation but was strict whenever he wanted to bring up an important point regarding my treatment.
I left the room at 1.20pm. It was a brief encounter but I was totally satisfied with the service given. The counter staff was also courteous and helpful. It was well worth the wait.
I left the clinic, hoping I could see this doctor again on my next appointment.
Congratulations to Dr Chow and the staff of the Medical Outpatient Clinic. This young specialist demonstrated professionalism of the highest standard despite the unbearable workload in a government hospital.
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