Service quality must improve in public interest


THE annual exodus for Chinese New Year family reunion dinners has begun. If inter-city traffic is any guide, this is among the most significant of Malaysia’s regular travel periods.

The time is specific, and the demand for public transport predictably massive. Yet there are still bottlenecks at ticket counters, confusing directions for passengers, and other examples of bad management that are as surprising as they are inexcusable.

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