Horror of a botched rescue

There are lessons to be learnt from the recent hostage situation in Manila in terms of crisis management and for the tourism industry.

YOU cannot blame the people of Hong Kong for being outraged over the deaths of eight of their fellow countrymen who were taken hostage while on a tour bus in Manila. To put it mildly, it was a major screw-up, and the Philippine police should certainly be ashamed of how they bungled up the rescue operation.