SAN FRANCISCO, Jan. 12 (Xinhua) -- Salesforce, a U.S. leading company in CRM (Customer Relationship Management), on Tuesday released its 2020 Holiday Shopping Report, showing a 50 percent increase in digital spend over the 2019 shopping season.
The figure made the 2020 shopping season one of the biggest digital holiday shopping seasons to date. Consumers spent 1.1 trillion U.S. dollars online worldwide and 236 billion dollars in the United States, compared to 723 billion dollars worldwide and 165 billion dollars in the United States in 2019, the report said.
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