South-East Asian travel agents urge airlines to refund

SINGAPORE: South-East Asian travel associations are urging airlines to refund passengers for flight cancellations due to the coronavirus outbreak, rather than issuing travel vouchers.

The International Air Travel Association estimates industry liability in this area at US$35bil, but told the travel agent community in a letter earlier this month that airlines’ most urgent need amid the crisis was to keep their remaining liquidity to pay salaries and other fixed costs.

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South-East Asian , Refunds , Travel Agents


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