JAKARTA (The Jakarta Post/ANN): A harrowing account of a woman using the "Emergency Help" feature provided by ride-hailing app Grab to extricate herself from a sticky situation went viral over the weekend, drawing attention to the features provided by such apps to protect both drivers and passengers.
Last Saturday (Feb 8), Twitter user @mllerasya shared posts from Instagram user @tiannnwu, who recounted a frightening car ride she experienced while using the GrabCar service, and how the "emergency button" feature possibly saved her life.
The Instagram user wrote on her post that she was using the GrabCar service to go to two different places,"the first was to my office in the Dharmawangsa area (in South Jakarta) to pick up my friend, then to a wedding expo at the Indonesia Convention Exhibition in Bumi Serpong Damai town (in South Tangerang)", she wrote in her post.
The driver of the car that she ordered did not follow her directions and took a different route, claiming to be directed there by a navigation app.
During the ride, she suddenly heard a sound of what she thought to be a walkie-talkie coming from the driver seat.
"I felt uneasy when I heard it. The driver repeatedly looked at me in the backseat while I tried not to panic," she wrote.
She said the car then suddenly veered onto a toll road, going even further away from her destination. She tried to get the driver to go back to the right way while trying to contact her boyfriend.