TOKYO: When her stay at the glamorous Grancreer residence turned into a nightmare of disrupted sleep and difficulties with the staff, retired harpist Yumi Makino opted out, and after a two-year legal battle got her deposit money back in a rare victory over a big real estate company.
Makino’s experience reflects the challenges faced by many older Japanese in finding suitable care and accommodations in “super-aging” Japan. Many assisted-living facilities demand hefty up-front payments on top of the usual rent and other fees – payments that are customary in Japan although they have been banned in other wealthy nations.