Chinese hotel cleaners caught using toilet brush to wash cups and basins

By Jun Mai

Three well-known hotels in northeastern China have failed basic hygiene checks after cleaning staff were filmed using the same brush to clean lavatories, wash basins and even crockery, state media has reported.

The municipal watchdog for hygiene, tourism, food and drug safety in Harbin in Heilongjiang province confirmed that investigators had concluded footage released by Pear Video on Tuesday was genuine and the hotels had been warned to ensure it did not happen again.

Beijing Youth Daily said cleaners at three of the city’s hotels – one Sheraton, one Shangri-La and one Kempinski – had been filmed violating the standard hotel cleaning process for guest rooms.

Cleaners at the Shangri-La and Kempinski were videotaped cleaning the rooms’ cups with a toilet brush. They also washed the towels in the toilets before using them to clean the floor.

Chinese city turns up the hygiene heat on hotpot restaurants to protect foreign stomachs

A cleaner at the Sheraton was taped using the same brush to clean the water basin and the toilet.

Cleaners in all three hotels had been complaining about their heavy workload, the report said.

The video was taken with a hidden camera by a Pear Video reporter who was working at the hotels as an intern.

The nightly price of a room at the three hotels ranges from 700 yuan to 2,700 yuan (US$105 to US$410).

After a joint inspection, the city’s authorities have confirmed the validity of the report, and have told the three hotels to address the problem.

Beijing five-star hotels launch investigations into ‘dirty bedlinen’ allegations

The report said they had also been fined but did not provide further details.

Harbin Kempinski’s official social media account expressed regret over the incident, and said it would take the necessary steps to prevent it from happening again.

Harbin Shangri-La said in a statement that it had started an internal investigation.

“If what was shown in the video was proved to be true, it would be a serious violation of our hygiene standards and it would not be acceptable,” it said, adding that the hotel would also step up monitoring staff’s work and training.

“At the same time, we will also cooperate with local government to properly implement all hygiene measures.”

Sheraton had not yet responded.

Additional reporting by Laura Zhou

For the latest news from the South China Morning Post download our mobile app. Copyright 2017.

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 46
Cxense type: free
User access status: 3
Join our Telegram channel to get our Evening Alerts and breaking news highlights


Next In Regional

Philippines refuses to work with ICC 'war on drugs' probe
Alibaba consolidates community group buying operations under new Taocaicai brand
China’s cyberspace watchdog presses Internet platforms to vet their online content as crackdown deepens
Dr Wee: Most travellers agree with the need for RTK-Antigen tests for safety’s sake
Asian shares fall on Chinese developers' woes
Japan cuts economic view on weaker production, spending due to Covid revival
HK stocks drop 2% to 2021 low on Evergrande contagion fears
Indonesia's Telkom to pursue IPO of unit in Q4, plans spinoffs
Malaysians come together to create Covid-19 memorial website
UNICEF calls for schools to reopen in pandemic-hit nations

Stories You'll Enjoy