Singtel mobile app leaked customer's details


SINGAPORE: Singtel suspended its mobile application for three hours yesterday, after a "software glitch" meant that customers who logged in were redirected to a different account.

The My Singtel app - which lets users check and pay bills, view data usage and re-contract or purchase a new phone - was taken down from 8am after users found themselves looking at a customer's personal details.

The telco did not reveal the customer's identity, but users found they could write notes in one of the data fields which could be read by subsequent users who found themselves erroneously directed to the page.

Some left nonsensical messages or political insults.

A company spokesman yesterday said the glitch was the result of a mistake by a member of the IT department.

"We are still trying to get in touch with the affected customer to apologise and explain."

Problems first appeared on Monday night, and some customers also reported seeing unusual messages on the app's account information and billing pages.

Facebook user Wilson Siak wrote: "I realise when I logged in I saw other people's account instead of my own. I can see their name and address.

"I think there is a serious breach of account confidentiality and I suspect my account is also being compromised."

The telco insisted it was an "isolated incident" and that the account security of their customers was not compromised.

The Personal Data Protection Commission (PDPC) said it is aware of the data breach incident and has been in touch with Singtel.

"PDPC will be investigating this incident," the privacy watchdog said.

Access to the app resumed at 11am, with most functions restored. – The Straits Times/Asia News Network

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 1
Cxense type: free
User access status: 3
   

Did you find this article insightful?

Yes
No

Next In Regional

Malaysia initiates legal action against EU over anti-palm oil campaign
'Just Wiki it': the world's favourite online encyclopedia turns 20
Covid-19: Cases up by 3,211, bringing total to 151,066 (updated daily)
Health Ministry: 3,211 new cases, eight fatalities take death toll to 586
Public Bank, Maybank and IHH drag KLCI into the red
HK security chief says communications surveillance can come under security law
Thai protesters scuffle with police, fearing more royal insult charges
Jack Ma’s local bar lacks one thing: its most famous regular
Indonesian influencer slammed for partying after receiving priority Covid-19 vaccine
Palm oil set for worst week in 11 months on weak demand concerns

Stories You'll Enjoy