Case uncovers unfair business practices among gold retailers

A TEST on 20 randomly picked gold jewellery retailers conducted by The Consumers Association of Singapore (Case) found that while their gold pieces passed the fineness requirement test, most of them are engaging in unfair retail practices.

Case said in a statement yesterday that all 20 retailers did not initiate the weighing of the gold pieces. While most of the shops weighed the jewellery on the customer’s request, two shops, Kedai Emas Kampung Melayu and Lam Liang Kwang Goldsmith and Jewellers, both located in Geylang Serai, refused to weigh the gold pieces even after they were requested to do so.