LUSHAN Mountain, a popular tourist site in east China’s Jiangxi Province, has set up a 24-hour information centre to handle tourist complaints.
Initiated by the Lushan Consumers’ Association and the Lushan Administration for Industry and Commerce, the team comprises staff drawn from a variety of local governmental departments, including pricing, transportation, tourism, public security and environmental protection.
Sources with the organisers said the mechanism is the first of its kind to be set up in a Chinese tourist site.
If any of the departments receives a complaint from a tourist, the Consumers’ Association will resolve it through the appropriate departments.
The centre pledges to resolve all complaints during the tourists' stay.
Lushan, one of China’s United Nations Educational, Scientific and Cultural Organisation (Unesco) World Heritage sites, received about 1.5 million tourist arrivals and reported a record revenue of 130 million yuan (RM60mil) last year, a 40% increase from 2001.
The mountain is located near Poyang Lake, China’s largest freshwater lake, and the Yangtze River, the longest waterway in the country. – China Daily