PETALING JAYA: Motorists affected by technical disruptions involving the Vehicle Access Management System (VAMS) at KL International Airport (KLIA) are not subjected to penalties, as barriers are immediately switched to open mode while rectification works are carried out, says Malaysia Airports Holdings Berhad (MAHB).
The airport operator said the safeguard forms part of its standard operating procedures to maintain smooth traffic flow and minimise inconvenience to users during system disruptions.
The clarification follows a letter published in The Star on May 5 titled Flaws in KLIA Vehicle Access Management System must be corrected immediately, in which a reader raised concerns over congestion and barrier malfunction issues at KLIA Terminal 1’s pick-up area.
In the letter, the reader claimed motorists were caught in gridlock after exit barriers allegedly failed to open, causing some drivers to exceed the 10-minute grace period and raising concerns over possible penalties.
MAHB, in its response to the letter, said VAMS is supported by built-in safeguards and fallback procedures designed to protect users and maintain traffic flow during confirmed technical issues.
“Motorists affected during such disruptions are not subjected to penalties, as barriers are immediately placed in open mode as part of standard operating procedures while rectification works are carried out concurrently,” it said in a statement.
MAHB said VAMS was introduced at KLIA to address long-standing kerbside congestion, improve vehicle circulation, enhance operational efficiency and strengthen security compliance in line with the National Civil Aviation Security Programme (NCASP).
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