SHAH ALAM: Malaysia’s postal and courier industry entered a new phase with the launch of its first-ever Code of Practice for Postal Services (CPPS) aimed at improving service standards and protecting consumers.
The CPPS, which is the first in the industry under the Postal Forum (an independent body designated by the Malaysian Communications and Multimedia Commission (MCMC)), was unveiled by Communications Minister Datuk Fahmi Fadzil (pic) during the National Courier Day 2025 celebration here yesterday.
Postal and courier companies will use this code as a reference for how they should operate with 11 core components, covering areas like service quality, transparency, fair pricing, environmental responsibility and consumer redress mechanisms.
Speaking at the launch, Fahmi said the CPPS is not merely a technical document but a shared commitment between the Postal Forum and the MCMC.
“Together with MCMC as the regulatory body and industry players, we must ensure that Malaysia’s courier services remain relevant, efficient and trustworthy, especially in facing the challenges of the digital era,” he said.
Fahmi noted that the courier industry is valued at more than RM6.8bil annually, connecting millions of consumers, small and medium enterprises and micro businesses to markets around the world.
Despite that, the minister added that the courier industry is not free from misuse.
He noted that in July 2025, the Customs Department in Sarawak seized 42,130g of ecstasy pills worth over RM7mil in two separate operations.
“The syndicate was believed to have used courier services with fake parcels and non-existent delivery addresses to evade the authorities,” he added.
“In June 2025, the police also crippled the largest drug trafficking syndicate in Sarawak to date, seizing drugs worth RM8.53mil.
“The drugs were brought in from Peninsular Malaysia using courier services before being distributed locally.
“Due to this, the courier industry must work closely with enforcement agencies to ensure service safety, delivery integrity and full compliance with the law,” he said, adding that collaboration with NGOs like the Malaysian Express Carriers Association (Amec) to combat these issues is important.
Fahmi said he hopes the CPPS can be expanded to other neighbouring countries and encouraged Amec to start discussions with similar groups in neighbouring countries.
The ceremony was witnessed by Fahmi’s deputy, Teo Nie Ching, ministry secretary-general Datuk Seri Mohamad Fauzi Md Isa, MCMC managing director Abdul Karim Fakir Ali and Amec president Ronald Tan.
