KUALA LUMPUR: The Land Public Transport Agency (Apad) has been instructed to open an investigation into Malaysia Airports Holdings Bhd (MAHB) following disruptions involving the Aerotrain service at Kuala Lumpur International Airport (KLIA).
Transport Minister Anthony Loke stated that MAHB, as the Aerotrain operator, must be held accountable for ensuring the service operates smoothly and meets required standards.
He said while the ministry had previously given MAHB some leeway during the initial phase of operations, the time for leniency had passed.
“As the Aerotrain has been operating for several months now, the ministry, through Apad, will take firm action against MAHB for every service disruption that occurs,” he said in a statement on Tuesday (Oct 28).
Loke added that MAHB’s operating licence requires the company to maintain a satisfactory level of service for passengers.
“Under the Land Public Transport Act 2010, any breach of licence conditions can result in a compound of up to RM250,000 for each offence,” he said.
On 22 (Oct), MAHB stated that they are collaborating with the Transport Ministry and Apad on a review of recent aerotrain service disruptions at KLIA Terminal 1.
MAHB announced that KLIA was providing Apad with complete technical documentation and data, including information related to service incidents since the commissioning of the Aerotrain system on July 1, 2025.
Since entering service, there have been three incidents (on July 12, Sept 3, and Oct 15) where the aerotrain service was temporarily halted.
