SIBU: The Sarawak government is always open to receiving feedback that could improve public service delivery and address issues that affect the well-being of the people, says Deputy Minister in the Premier’s Department (Integrity and Ombudsman) Datuk Dr Juanda Jaya.
Speaking to reporters after launching a Town Hall Ombudsman session on Monday (Oct 20), Dr Juanda said the government is always open to receiving complaints from the public, as such feedback helps strengthen accountability and integrity in government actions.
“Our aim is to enhance service delivery to the people while addressing activities that may harm them. We are ready to accept any complaints from the public because we believe they are essential to ensuring the integrity of the government’s work,” he said.
While the public could lodge any complaint with the Ombudsman unit, it must come with evidence, he added.
Dr Juanda acknowledged that Sarawak’s rapid development has placed greater demands on civil servants, who now face heavier workloads. However, he stressed the need for public services to be faster and more efficient, especially in the digital age.
“We understand that some officers may take time to adapt to digital systems, but that cannot be used as an excuse. The Premier is positioning Sarawak globally, and we want our civil servants—whether in major cities or rural areas—to perform efficiently and effectively,” he added.
He expressed confidence that by 2030, all parties would be well-prepared with an efficient and transparent system that benefits both the people and investors.
“God willing, by 2030, our system will operate smoothly, making it easier for everyone while also instilling confidence among foreign investors in our efficiency, transparency, and adherence to the rule of law,” he said.
