JOHOR BARU: Within days of the implementation of the new QR code system designed for faster clearance of passenger cars, technical issues have emerged, preventing drivers from using it at both land borders with Singapore.
This has led to at least 40,000 registered users experiencing lag or delays when attempting to use their QR codes.
Many users of the new app, known as the National Integrated Immigration System (MyNIISe), have taken to social media to vent their frustration.
The new system, which started on Wednesday at midnight, can also be accessed by visitors from 63 countries when entering Malaysia and citizens of 71 nations when exiting.
At the time of reporting, the issue persisted at both the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI) and the Sultan Abu Bakar Customs, Immigration and Quarantine (KSAB).
It remains uncertain whether the issue lies with MyNIISe or the Malaysian Immigration (MyIMMs) server.
A Home Ministry official, when contacted, acknowledged that there were teething difficulties being addressed.
“I hope all these issues will be resolved soon,” he said, adding that he was closely monitoring the implementation of the new QR code for car drivers.
Presently, the new system has been installed in at least 16 car lanes, eight lanes for entry and eight lanes for departure, at BSI and 12 car lanes (six each for entry and exit) at KSAB.
The official said that the vendor is working to resolve the issues encountered.
He added that the QR code for MyBorderPass, used by about 400,000 Malaysians for bus and motorcycle lanes, was working smoothly at the moment.
The ministry recently said that the trial will continue in stages at five key international airports across the country, namely KLIA Terminal 1 and Terminal 2, Penang International Airport, Kuching International Airport and Kota Kinabalu International Airport.
“The exercise will run until Feb 28 next year.
“During the trial period, the current QR code system and MyBorderPass application will remain in use for entry and exit procedures.
“However, the ministry encourages the public, including foreign visitors, to download the new MyNIISe mobile application for use at certain entry lanes.
“The app is available on the Apple App Store, Google Play Store and Huawei App Gallery,” the ministry said in a statement.
It added that valid travel documents or passports are still required for immigration clearance as stipulated under the Immigration Act 1959/63.
“NIISe is a key reform initiative under the government’s agenda, and its implementation was brought forward to September from the original schedule of March 2026.
“Once the trial period ends, NIISe will replace the existing QR code system to enhance the efficiency of automatic security checks at the nation’s entry points,” it said.
