PETALING JAYA: Administrative issues related to e-hailing vehicle permits (EVP) within inDrive was what led to the recent notice of operating permit revocation by the Land Public Transport Agency (Apad), says inDrive.
The e-hailing platform’s Malaysia country lead Govin Kumaar Panirsheeluam said inDrive has since corrected the root cause of the administrative issue with assistance from Apad.
He also revealed that the company has conducted various upgrades to their administrative systems to reduce the possibility of similar future issues from occurring again.
He said this included enhancing their driver verification processes, conducting stricter documentation checks, and initiating internal audits to close any potential gaps related to EVP.
“inDrive is now in constant communication and sharing real time data with Apad to align our procedures and strengthen the compliance framework going forward.
“To build a stronger and more resilient platform, we are reactivating and reverifying existing driver accounts while strengthening our driver support systems.
“We fully support the government’s responsibility to ensure safety and order in public transport and are committed to operating with full transparency, " he said in a press conference here on Tuesday (July 29), adding that inDrive is now compliant with all regulatory requirements.
inDrive Malaysia driver operations manager Azlan Anwar also added that stricter standard operating procedures have been enforced within the company.
“To strengthen existing safeguards, we have introduced increased layers of validation and verification to detect any inconsistencies or forged documents.
“We have also improved our onboarding journey for drivers through our inDrive academy digital e-learning platform to better train drivers on safety protocols, emergency responses and other aspects.
“This is part of our commitment to build a responsible and professional driver community,” he said during the press conference.
inDrive Asia-Pacific (APAC) macroregional director Mark Tolley said they would continue to focus on improving and elevating their services to better serve the people.
“We understand that we didn't get it right but we believe Malaysia is the right place for inDrive and we will continue to focus on improving and elevating our services to better serve the Malaysian people,” he said.
This comes after the Apad revoked the operating permits of e-hailing applications - InDrive and Maxim - with an order to cease all operations in Malaysia by July 24, 2025, for allegedly operating illegally, earlier in May this year.
Apad then announced that the two companies would be allowed to resume their operations on July 23, subject to a review every three months.
