PETALING JAYA: The Railway Assets Corporation (RAC) has issued an apology to commuters affected by the lack of infrastructure and amenities at several KTM stations under its management.
The apology comes in response to The Star’s report yesterday titled “Lack of basic facilities frustrates commuters”, which highlighted ongoing concerns over the absence of functional lifts and escalators at certain KTM stations.
In a statement yesterday, the RAC acknowledged the grievances raised, saying: “The RAC understands and acknowledges the concerns raised, particularly when public transport facilities do not fully meet the needs of all passengers. We sincerely apologise to those who have been affected and want to assure everyone that we are committed to improving the facilities.”
RAC added that it remains dedicated to ensuring safety and functionality across all stations under its care.
“We value the public’s feedback and will continue to assess these issues as we work towards better service,” it said.
“The facilities at Bandar Tasik Selatan Station are in good condition and fully functional with two lifts that are accessible to all passengers. These lifts are regularly maintained to ensure passenger safety and comfort.”
In addition to the lifts, RAC said the station is equipped with a pedestrian bridge connecting both platforms, with lifts at either end to assist elderly passengers, people with disabilities and those travelling with children.
Checks by The Star found only one lift and a staircase linking the Bandar Tasik Selatan KTM platform to its entrance.
Meanwhile, at the Seputeh KTM station, 25-year-old commuter Ayu Shah expressed her dismay at the lack of lifts or escalators.
The station has only one entrance that connects to one of its two platforms, with commuters needing to climb a steep staircase to reach the pedestrian bridge to access the opposite platform.
“The staircase itself doesn’t look well-maintained as there’s mould growing along the walls.
“I just don’t see how an elderly or disabled person can get to the other side. Even someone with luggage would struggle to carry it up those stairs,” Ayu said during an interview at the station.
Visits to the Seputeh and Salak Selatan stations by The Star revealed similar issues, with each station having a single entrance and only one pedestrian bridge connecting the platforms.
According to Keretapi Tanah Melayu Bhd, KTM Komuter services saw 17.76 million passengers in 2023, rising to 18.47 million in 2024, with 4.11 million recorded in the first quarter of 2025.
KTM Intercity services recorded 4.61 million passengers in 2023, 4.6 million in 2024, and 1.05 million as of March 2025.
The Electric Train Service saw 4.11 million, 4.1 million and 988,724 passengers respectively over the same periods.
