KOTA KINABALU: All local government authorities have been directed to act on and resolve public complaints immediately, without waiting for "further instructions".
Deputy Chief Minister II Datuk Seri Dr Joachim Gunsalam said local authorities should not hesitate to act on issues that can resolved directly without having to consult higher-level decision-makers.
This is to ensure that the people's welfare is always a priority, he added.
Dr Gunsalam, who is also state Local Government and Housing Minister, said this is in line with the role of local authorities as providers of government services at the grassroots level.
"Provide the best service to our stakeholders (the public).
"Ensure that complaints and problems related to our scope, roles and areas of responsibility are resolved as best as possible," he said at his ministry's Hari Raya Aidilfitri and Kaamatan celebrations here on Monday (April 28).
Dr Gunsalam said the just-concluded Sabah State Legislative Assembly sitting became a platform for feedback and issues faced by the people.
"It is important for all officers, whether at the ministry, agency, or local government level, to carry out their functions and responsibilities efficiently and with integrity," he said.
Dr Gunsalam reminded civil servants that people evaluated every action or decision they made for professionalism, transparency and integrity, in addition to dedication and commitment.
"All your decisions and actions must (show) a high level of integrity, transparency and professionalism," he said at the event, attended by 500 ministry and local government personnel.
