“Public Bank has repayment relief and other services in place to support customers who have been affected by the floods,” said Tay.
KUALA LUMPUR: Public Bank and Public Islamic Bank are offering repayment relief for loan and financing customers who have been affected by the recent floods in several states in Malaysia.
Public Bank’s managing director and chief executive officer Tan Sri Dr Tay Ah Lek said, “Public Bank has repayment relief and other services in place to support customers who have been affected by the floods.
“Alleviating their financial burden and also helping them to restore their livelihood is our priority.”
The repayment relief includes:
> Deferment of monthly instalment for loan and financing of up to six months. The repayment relief is applicable to loan and financing facilities such as house financing, hire purchase and credit cards for individual customers, as well as SME loan and financing for affected businesses.
> Waiver of charges on the replacement of banking related documents, such as bank cards, passbooks and fixed deposits/term deposits-i receipts that have been destroyed or lost in the floods.
> Immediate collaboration has been made with Lonpac Insurance Bhd for fast processing of claims by the affected customers on losses covered by insurance policies underwritten by Lonpac.
Customers who have been affected by the floods are advised to contact the bank’s teams for the repayment relief.
In addition, the bank is also a participating financial institution for the Bank Negara’s Disaster Relief Facility.
This facility is for the purpose of repairs and/or replacement of assets for business use, such as plants and machinery that have been damaged by floods, as well as for working capital purposes.
For SMEs and micro enterprises affected by floods located in districts identified by the National Disaster Management Agency as flood disaster areas, they are eligible to apply for this facility.
Customers who require the repayment relief as well as more information may visit its branches or contact the bank’s general line at 03-21708000.
For insurance claims related matters, affected customers can contact Lonpac at 03-2262 8688.
