KUALA LUMPUR: The National Integrated Immigration System (NIISe) equipped with artificial intelligence (AI) technology is expected to be fully completed in 2028, said Immigration director-general Datuk Zakaria Shaaban (pic).
He said the first phase of the system is expected to be completed in 2026, thus giving new life to increasing the efficiency of Immigration services as a whole.
"With this NIISe system, we will include all Immigration services under one system and through the use of AI, it will provide greater efficiency in Immigration services,” he told Bernama here Sunday (Nov 24).
Zakaria was met after being a guest at a forum titled ‘Improving Service Delivery Efficiency in conjunction with the Two-Year Madani Government (2TM) programme and the 2024 National Convention on Public Service Reform at Kuala Lumpur Convention Centre here today.
He said the system would be integrated with data from agencies such as the National Registration Department or the Royal Malaysia Police.
"We will be more efficient in terms of managing foreigners, visitors, entry points and other services in general," he said.
At the forum, Zakaria said about 90% of Immigration Department services are now carried out online and digitally, including the implementation of Temporary Work Visit Pass (PLKS) applications, applications for passport renewal and visa applications.
He said ePLKS for foreign workers are issued online then the individual can print the pass themselves without having to go to the immigration office to facilitate matters.
"As for reforms at the country's entry points, we are moving towards the use of autogates, now we are open for the use of visitors from 63 countries.
"Now entry does not need going to counter with officers, they can go directly through autogate. The latest, (immigration checks) use MyTRIP QR code which is in the proof of concept stage at the entrance to avoid congestion," he said.
He said as of October this year, Malaysia had received more than 30 million foreign visitors and his department expects the number to reach 33 million by the end of this year. - Bernama
