KUALA LUMPUR: Civil servants should put themselves in the "shoes" of the public in order to comprehend and empathise with the challenges they face, thereby providing the best possible services, says Datuk Seri Suriani Ahmad.
The Health Ministry secretary-general revealed that the ministry has detailed three initiatives to make public services more accessible - bringing specialised services closer to the public, delivering safe, innovative, and high-quality healthcare services, and offering alternative methods of service delivery.
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