Welcome change: Prior to the amendments, airlines were only required to provide travellers with food, phone calls, Internet access, accommodation and transport from between the hotel and airport, for flights delayed more than five hours. — AZLINA ABDULLAH/The Star
KUALA LUMPUR: Passengers on the cancelled Malaysia Airlines (MAS) flight from Kuala Lumpur International Airport (KLIA) to Seoul, South Korea, will be entitled for a refund as amendments to aviation laws have already kicked in, says the Malaysian Aviation Commission (Mavcom).
Mavcom director (consumer and public affairs) Pushpalatha Subramaniam said the latest amendments to Mavcom’s Malaysian Aviation Consumer Protection Code (MACPC) 2016 stated that passengers will be entitled for a refund if their flights are rescheduled or retimed more than three hours from the original time.
