SUBANG JAYA: Artificial intelligence (AI) can increase the effectiveness of public service delivery in government agencies and ministries, says Communications Minister Fahmi Fadzil.
"By embracing digital innovations, we can transform and improve government administration, increase efficiency, productivity, and sustainability.
"By leveraging AI to automate processes such as data entry, application processing, record management, and storage, we not only save time and resources but also reduce the likelihood of human error.
"Civil servants can enhance their digital competencies and advance their careers by using their time to upskill and retrain," he said during the launch of the Artificial Intelligence (AI) Experience Centre at Celcomdigi Hub on Tuesday (July 9).
Citing the Public Accounts Committee (PAC) as an example, Fahmi said that AI could be used to enhance its auditing activities.
"There are AI tools that can meet the requirements of the PAC, and enable it to broaden its scope of activities,” he added.
Fahmi said in the future, digital connectivity would be available to everyone, regardless of their background or location.
“Our vision is to transform Malaysia into a nation that is competitive, competent, and prosperous, driven by the power of digital innovation," he stated.
"In the process, we aim to ensure that our digital infrastructure is robust, accessible, and secure, providing a solid foundation for our society to thrive in the digital age," he added.
He emphasised that the driving force behind this progress is 5G technology, which is fundamental to Malaysia’s goal of becoming a leading digital nation.
“The power of 5G lies in its ability to unlock the potential of technologies such as Mobile Edge Computing, AI, Cloud, and IoT, enabling ground-breaking innovations in smart cities, digital healthcare, e-learning, and more,” he added.
