Still not quite up to speed

PETALING JAYA: New regulations are set to take effect on April 1 to enhance the overall quality of wireless broadband services, with telcos required to deliver a minimum download speed of 7.7mbps.

But with the regulatory body, Malaysian Communications and Multimedia Commission (MCMC), saying that the product offerings of telcos to users will not be affected, meaning that plans below 7.7Mbps will not change after April 1, consumer and other groups have countered to say that the aim should be to improve user experience.

Federation of Malaysian Consumers Associations (Fomca) vice-president and legal adviser Datuk Indrani Thuraisingham said the download speed of 7.7mbps set is not good enough as Malaysia aims to be one of the top AI hubs in the region.

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“We need to compare ourselves with other neighbouring countries to ensure that we will be able to compete,” she said when contacted yesterday.

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Malaysian Association of Standards Users (Standards Users) secretary-general Saral James Maniam said the existing Mandatory Standards for Quality of Service (MSQoS) aims to safeguard consumer interests and ensure optimal wireless broadband services, while the updated one focuses on further enhancing Internet service quality across the country.

“The new MSQoS mandates an average download speed of at least 7.7Mbps, compared with the existing requirement of 2.5Mbps for mobile and 25Mbps for fixed wireless access.

“The standards will ensure the providers comply to prioritise quality and potentially invest in upgrades to meet the new standards,” she said.

After conducting a comparison of Internet download speeds in Malaysia, Singapore, Thailand, Vietnam and Indonesia, she said she found that “Malaysia can do much better”.

She said Singapore currently has among the fastest mobile download speeds at 264.15Mbps while its fixed broadband download speed is at 263Mbps.

“Singapore leads with the fastest speeds in both categories. Thailand and Vietnam have moderate speeds. Malaysia must maintain a speed that is at least comparable to that of Indonesia’s and 7.7Mbps is very low,” she added.

Saral James said MCMC will monitor compliance with the new minimum standard and penalties might apply for non-compliance, highlighting the importance of adhering to the new standards.

“There is a transparency needed on how the compliance will be monitored,” she said, adding that it would be better if users also monitor their download speeds.

“The question is what is the application available for the consumer to check and report?” she asked.

Malaysia Cyber Consumer Association president Siraj Jalil said it is important for service providers to give a clear baseline on minimum download speed.

“This will be good for users; if they understand what is their right, their awareness will increase. The authorities should also from time to time measure the service providers’ services,” said the head of the body which focuses on educating users on digital technology,

Consumers Association of Penang’s (CAP) education officer NV Subbarow said it is the duty of the government to provide the best facilities to consumers.

“Consumers are paying the charges they are requesting. The service providers must ensure and strictly follow the new ruling,” he said.