Punctuality KPI set to hold airlines accountable for delays
THE on-time performance (OTP) of local airlines will be monitored through a set of key performance indicators (KPIs), says Anthony Loke.
The Transport Minister told Dewan Rakyat that the Malaysian Aviation Commission (Mavcom) is currently in the process of setting the KPI to track airlines, and this is expected to be completed by the first quarter of 2024.
He said Mavcom is also looking to set the percentage of flight cancellations for airline operators in the country.
“Based on the OTP of domestic flights, local airline operators recorded a level of 79% for the third quarter of 2023 compared with 82% in the second quarter,” he said during the ministerial question session yesterday.
Loke was responding to a supplementary question by Oscar Ling Chai Yew (PH-Sibu) who wanted to know the OTP rate of domestic flights for 2022-2023 and measures being taken to protect passengers from flight delays or cancellations.
“The ministry is looking to set the OTP for airline companies.
“If they fail to meet the target, there is a possibility they could face action from the ministry,” said Loke.
Airline OTP is the most common benchmark for airline reliability; it is measured by an aircraft’s arrival at the gate within 15 minutes of the scheduled time.
Loke said Malaysia Airlines and AirAsia were ranked the lowest on flight punctuality for domestic flights, at 74%.
SKS Airways recorded the highest OTP for domestic flights at 95% followed by MASwings at 93%, Batik Air Malaysia (82%) and Firefly (77%).
Loke said his ministry has been monitoring the OTP of airlines and called on local operators to manage their schedules efficiently.
He added that Mavcom is planning to take action against airlines if they fail to ensure their services are in line with the Malaysian Aviation Consumer Protection Code 2016 that stipulates the levels and minimum standards of service by airline operators.
