Consumers urged to use proper channels to lodge complaints

Domestic Trade and Cost of Living Deputy Minister Fuziah Salleh launching the Johor-level Aduan Suri platform and Rahmah Sales programme at a hypermarket in Johor Baru on Wednesday (Feb 8).

JOHOR BARU: Consumers should channel their grouses to the right platform so that the Domestic Trade and Cost of Living Ministry can take action rather than complaining on social media, says Fuziah Salleh.

The Deputy Minister said the public usually preferred turning to social media to voice their complaints and unhappiness about various consumer-related issues, including food and beverage outlets in Johor Baru increasing their prices due to the influx of customers from Singapore.