JOHOR BARU: Consumers should channel their grouses to the right platform so that the Domestic Trade and Cost of Living Ministry can take action rather than complaining on social media, says Fuziah Salleh.
The Deputy Minister said the public usually preferred turning to social media to voice their complaints and unhappiness about various consumer-related issues, including food and beverage outlets in Johor Baru increasing their prices due to the influx of customers from Singapore.
“Aside from food prices, they complained about the shortage of items like eggs and cooking oil, false advertisements and expensive vegetables.
“Some also urge ministry officials to go down to the ground to look at the situation.
“Our personnel do go to the ground daily but we need the public’s cooperation to give us as much information as possible for investigations to be carried out and this can be done through any of the ministry’s nine complaints platforms.
“By sharing details such as the location, price of the item if it was deemed too high and photographs to the ministry, we can better look into the issue,” she said when launching the Johor-level Aduan Suri platform and Rahmah Sales programme at a hypermarket here on Wednesday (Feb 8).
Fuziah added that the Aduan Suri platform was to empower consumers and provide the ease of channelling their complaints via WhatsApp by scanning the QR Code.
Since the nationwide launch of Aduan Suri on Jan 11, the ministry has received 909 complaints to date, where 95% of them have been addressed, she said, adding that there is a 14-day period for the complaints to be handled.
The remaining 5% of the complaints were those unrelated to the ministry and had been referred to the relevant agencies.
She added that last year, the ministry received 29,265 consumer-related complaints in total.
Those with complaints can get in touch with the various channels including via the ministry’s call centre at 1-800-886-800, or by email at firstname.lastname@example.org.
Consumers can also use the Ez ADU apps, call its enforcement command centre at 03-8882 6245/6088, the government call centre at 03-8000 8000, WhatsApp 019-279 4317 or visit any of its offices in Johor.