KUALA LUMPUR: The Malaysian Communications and Multimedia Commission (MCMC) has been directed to resolve service quality issues affecting telecommunications companies by June, says Communications and Digital Minister Fahmi Fadzil.
He said there had been frequent public complaints about poor Internet access in certain areas.
“There is an issue of in-building coverage because some users can only access the Internet when they are outside a building. Once inside, coverage drops.
“Certain equipment needs to be installed inside the building, so there needs to be cooperation among telecommunications companies through MCMC on areas that should be prioritised.
“The service quality on highways is also questionable while football fans have complained of lack of network coverage in certain stadiums,” he told Bernama after attending the Lembah Pantai parliamentary constituency’s Chinese New Year open house here yesterday.
Fahmi said this when asked about the Communications and Digital Ministry’s hopes for Budget 2023, which will be tabled on Feb 24.
“Users are penalised for late payments by having their lines disconnected, but when service is not up to mark, telecommunications companies don’t get any flak,” he said.
He added that his ministry was also focusing on solving Internet network problems, especially in the 3% of populated areas involving the interiors and Orang Asli villages.
