PUTRAJAYA: The government always listens and takes note of complaints voiced out by the people via social media platforms, says Communications and Multimedia Minister Tan Sri Annuar Musa (pic).
He said such matters would be used to analyse public sentiment on a daily basis by each ministry to find solutions or actions that benefitted the people.
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"Social media is useful for us to gauge public sentiment at any (given) time, that is why the government is analysing... on a daily basis.
"We need to listen to complaints from the people even... from small groups as we should not be viewing the problems of the people as small (matters),” he told reporters after a ministry engagement session on strategic communications with senior government officials here on Wednesday (July 6).
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Annuar said each ministry should take note of the issues and concerns voiced out by the people on social media.
"Public complaints are usually conveyed via social media and we cannot ignore them but need to look at what’s happening around us.
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"It’s not wrong to take proactive measures after listening to the people's grouses. A good government listens to each problem faced by the people,” he added.
Annuar said each ministry should use social media as a medium to effectively channel information to the people.
"If the government does not do this, we will be losing an opportunity (to communicate) as the public uses (social media) to obtain information,” he added. – Bernama
