PUTRAJAYA: With several public holidays this month, AirAsia must ensure passengers will not be affected by delays or rescheduling, says Datuk Seri Alexander Nanta Linggi (pic).
The Domestic Trade and Consumer Affairs Minister said the airline should be prepared to meet demand for this week’s Wesak Day long weekend as well as the Kaamatan and Gawai celebrations.
Wesak will be celebrated on May 15 and Kaamatan on May 30 and 31, while Gawai falls on June 1.
He said the ministry and AirAsia had an engagement to sort out complaints on delays and rescheduling of domestic flights involving the airline recently.
“During the meeting, I pointed out that travel plans should not be disrupted, especially with several public holidays coming.
“My ministry will continue to look after the interests of consumers while operational issues are under the purview of the Transport Ministry and Malaysian Aviation Commission (Mavcom),” he said in a series of tweets yesterday.
On Tuesday, AirAsia was given 24 hours to provide feedback on consumer issues, and Nanta said he had received the feedback from the airline.
He said according to the airline, it is now operating with only 40 planes compared to 95 pre-pandemic.“Consumers have the right to lodge official complaints should their flights be delayed or rescheduled, and they should do so if they are affected by disruptions.
“If complaints are lodged, have basis, and (are) in accordance with Mavcom guidelines, AirAsia will provide compensation to passengers,” said Nanta.
Compensation provided by the airline to affected passengers includes change of flight, credit to be used at a later date, refunds, hotel accommodation and meals.
In a statement on Tuesday, AirAsia apologised for the inconvenience caused, saying that it was forced to reschedule due to the sharp increase in demand during the festive season.
AirAsia Malaysia chief executive officer Riad Asmat had said several factors and unavoidable incidents resulted in delays.
The Transport Ministry had also taken airlines to task over disruptions following traveller complaints during the Hari Raya holidays.
Transport Minister Datuk Seri Dr Wee Ka Siong said the ministry, Mavcom and Civil Aviation Authority had been flooded with complaints over the recent flight delays.