Ministry ready to assist consumers with claims issues

KUALA LUMPUR: The Tribunal for Consumer Claims Malaysia received 413 claims worth a total of RM3mil under the vehicle workshop category from 2020 to last year.Deputy Domestic Trade and Consumer Affairs Minister Datuk Rosol Wahid said of that amount, more than RM266,000 had been awarded by the tribunal.

“If there is a complaint or problem, report it to us.

“We will investigate and make a recommendation to the tribunal because this involves consumer rights,” he said during the Ruang Bicara programme titled “Post-Flood: Know Consumer Rights, Avoid Being Duped” which aired on Bernama TV on Monday night.

He said the most important thing was for consumers to keep purchase receipts so that they could be used as proof and to assist enforcement authorities in investigating the case.

He said to date, the ministry had inspected over 1,000 items including clothes, vehicle spare parts and equipment at more than 300 premises nationwide through Ops Cakna since Jan 1 with a focus on states affected by the floods.

Ops Cakna was carried out to prevent profiteering activities by traders when the demand for certain goods and services increased after the floods.

According to Rosol, the focus was on electrical appliances, furniture, clothing, vehicle spare parts and vehicle workshops where prices were not controlled by the government. — Bernama

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