Over 6,000 complaints about online transactions this year, says ministry


MELAKA (Bernama): A total of 6,466 complaints regarding online transactions have been received in the first three months of this year involving various e-trading platforms.

Deputy Domestic Trade and Consumer Affairs Minister Datuk Rosol Wahid said most complaints involved customers who felt cheated and dissatisfied with the products purchased which were not as shown in the photographs.

"The second highest number of complaints were related to undelivered services or products or the items received were different from the ones offered online.

"Society today is more comfortable buying online because they can compare prices and it is user-friendly, but we urge the public to be careful," he told reporters after conducting a visit in conjunction with the Buy Malaysian Products campaign in Ayer Keroh here on Friday (April 2).

State Unity, Community Relations, Manpower and Consumer Affairs Committee chairman Datuk Ismail Othman and Melaka Domestic Trade and Consumer Affairs Ministry director Norena Jaafar were also present.

Rosol said users facing problems regarding online transactions could report directly to the ministry in their respective states but would need to keep all receipts and show proof of purchase for legal action to be taken.

"The problem only arises when the business platform is overseas. It is hard to take action because we do not know the location where the business operates from and who actually manages it," he said. – Bernama

Please read The Star on Saturday (April 3) or an in-depth report about the issue

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